Are you getting the help

to which you are entitled?

Listed below is information which you may find helpful for yourself or for people you know. However the map of what is available is complicated and can change so please let us know of any updates or corrections to this information and the ones we may have missed off the list.


General Advice

Citizens Advice Edinburgh

The Citizens Advice Bureau can help either in person or on the phone. They can help with form filling or when the problem is too complex will refer you to specialist caseworkers. Services include (but are not limited to): money advice, benefits, immigration, employment, housing, consumer issues, family problems, health services, legal rights and responsibilities.


Online

https://www.citizensadviceedinburgh.org.uk/get-advice


By Phone

https://www.citizensadviceedinburgh.org.uk/phone


Telephone Helpline 0131 510 5510 (Mon-Fri, 9am-6pm)


Specialist Lines

  • Universal Credit:                              0800 023 2581
  • Financial health and budgeting:   0800 085 7145
  • NHS Patient Advice:                       0800 917 2127
  • Pension Wise:                                 0800 138 3944
  • Energy and Postal Problems:       0345 404 0506
  • EU Settlement:                                0800 916 9847


In Person

There are four bureau and thirteen outreach locations across the city, where you can access information, advice and practical support on any issue. The nearest ones are:

 

  • Gilmerton Community Centre has a drop in CAB service weekly on a Wednesday between 10am - 4pm. No appointment required.
  • Gracemount Medical Practice (for registered patients only)

Appointment times:  Monday and Wednesday afternoons -  0131 664 2377

  • Ferniehill Surgery (for registered patients only) 

Appointment times: Monday and Thursday afternoons - 0131 664 2166



Food Support

Food Pantries

https://cyrenians.scot/events/community-events?location=Edinburgh&day=&filter=Community+Pantry


Valley Park Community Centre Community Pantry

At 37 Southhouse Rd, Edinburgh EH17 8EU
A food pantry happens on Thursday between 10 - 11am on a weekly basis. Early arrival is advised. The pantry is £2 to join and costs £3 each visit. You can buy ten items. 


Gilmerton Community Centre  

At 4 Drum Street, there is a food pantry held on the last Thursday of each month, between 10-2pm.  NO registration fee and then it is 1 pound for up to 10 items. 


Good Trees Community Centre 

At 5 Mordunvale Place, Moredun this happens on Tuesday at 12.30pm - £2 to become a member and £3 each week. 


Food Banks 

  1. Edinburgh South East Foodbank

At  47 Southhouse Broadway, Edinburgh. EH17 8AS.   Tel: 0131 664 9353

Email: edinburghfoodbank@blythswood.org

Opening Hours: Monday, Tuesday and Thursday at  10.00 – 13.30


Community Lunches 

  1. Gracemount Community Gardens - Contact - Transition Edinburgh South  have a lunch each Friday at 12.30pm.  Free and delicious 
  2. St Catherine’s Church  - host a simple soup and cake lunch each Monday at 12.00pm.  Free and good to eat. 


Energy Advice

Changeworks 

Accepts referrals from professionals for people who will benefit from energy advice and fuel billing/debt support.  For more information visit here 

Energy Saving Trust 

If you’re worried about your energy bills or struggling, call 0808 808 2282. Calls are free Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Request a call back on the https://www.homeenergyscotland.org/contact-us


Clothes

Gilmerton Community Centre 

Pre-loved clothes hub is every second Monday 11am-1pm (suggested donation £2) - 18th August, 1st September.  Donations of clothes are also welcome..


Advice and Financial Support for Carers

Vocal: Local Support for Carers

Vocal provides financial help, support and advice to those who are carers of people in greatest need - people who support a partner, child, relative or friend who is frail, has a disability or additional support needs, a long term condition or needs regular support.

For more details, read this. For more information about Vocal itself go here.  https://www.vocal.org.uk/

School

To open the document go here.

Family Support

Back on Track project at

Goodtrees Neighbourhood Centre

Back on Track offers therapeutic support to children, young people and their families within the catchment areas of Gracemount and Liberton High Schools. This flyer gives more detail about what they do and how you can contact them.



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Five Family Payments


Children's Winter Coats

If any parent or guardian is in need of a good winter coat for their child, could they get in touch with us through our email address: southedclust@btinternet.com. This request will be managed in the strictest confidence.

Mental Health

  • Breathing Space 0800 83 85 87
  • Samaritans 116 123
  • SAMH (Scottish Association for Mental Health)  0344 800 0550